Effective Starting: April 15th, 2021
What This Policy Covers
Your privacy is important to us, so the goal of this policy is to be transparent about what information Grappling with Grief collects, uses, and shares.
This policy explains your rights with regards to that information. It also explains how to access and update your information, and how you can object to its use.
When we refer to “Grappling with Grief,” “we,” or “us,” we mean the Grappling with Grief entity (www.grapgrief.com) that acts as the controller or processor of your information.
This Policy Covers:
- What information we collect and how we use it
- How we share information
- How we store, secure, and transfer information
- Your data rights and choices
- List of data sub-processors
- Contacting Grappling with Grief
What information we collect and how we use it
Grappling with Grief collects the following information about you when you provide it to us and use our services:
Account and Profile Information
When you sign up, create a profile, set your preferences, or enroll in a newsletter, Grappling with Grief collects your name, username, password, email, and any profile pictures or avatars you choose to upload.
We use this information to correctly identify you, communicate with you, and provide you with customer support. We also use this contact information for accounting and administrative purposes, for transactional emails and to notify you about new features, releases and blog posts.
Device Information and Log Data
We collect information about the type of device you use to access Grappling with Grief, as well as your device settings, operating system, browser information, connection type, IP address, and the URLs of referring pages. Additionally, we log the date and time you access our services, as well as any error or crash data.
We use device and location information to help us optimize your Grappling with Grief display and performance, understand user demographics, and improve overall user experience. Your log data helps us troubleshoot errors, analyze performance, resolve reliability issues, perform security audits, and investigate potential service fraud or abuse.
This data is generated automatically when you visit Grappling with Grief. It provides us with information about how you browse our website and use our app. That includes the links you click, the search terms you use, and the features you access.
We use this metadata to help us understand how our users work, and what they find most valuable at Grappling with Grief. We also use this information to measure the efficiency of our product, enhance our services and guide our future development.
When you reach out to Grappling with Grief, you may contact our team through the service of a third-party support platform. The information you provide to our team, including any troubleshooting documentation or screenshots, are saved as part of your support history.
We use this information to resolve any issues you are having, relay feedback to our team, respond to your comments and requests, and confirm your purchases and refunds. We also use this data to provide you with security alerts and technical notices.
Integrations and Linked Services
Whenever you or your account owner links to a third-party services, Grappling with Grief is authorized to connect and transfer information as specified by our agreement with that linked service.
We use this information to authenticate, connect, or link your third-party accounts to Grappling with Grief. However, we do not receive or store passwords for any of these third-party services.
To understand what data may be shared with Grappling with Grief when you enable these integrations, please check the settings, permissions and privacy policies of these third-party services.
How we share information
We Do Not Sell Your Information
We will never sell information about you, your profile, nor your data and metadata, to advertising companies or other third parties.
Other Grappling with Grief Users
Community and Forums
Grappling with Grief offers publicly accessible blogs and, at times, community forums. Any comments you contribute to these platforms may be read, collected or used by any member of the public who chooses to access them. Your information may remain posted on these sites, even if your account is deleted at your request.
Legal Compliance and Fraud Prevention
In exceptional circumstances, we may disclose information about you to a third party if we receive a request and believe that the disclosure is in accordance with or required by any applicable law, rule or regulation, legal process, or enforceable governmental request. We may also do so to enforce our Terms of Service, investigate potential violations, prevent and detect fraud, track and solve security or technical issues, and protect against any harm to the rights, property or safety of Grappling with Grief, its users, or the public as required or permitted by law.
Changes in Business
How we store, secure, and transfer information
Grappling with Grief takes data security very seriously and implements the industry’s best practices and policies. We take all reasonable measures to protect your information and to prevent any kind of unauthorized access, misuse, loss, or disclosure.
While no system is infallible, we strive to keep our systems secure and constantly updated.
Grappling with Grief stores your information for as long as your account is active, and for a reasonable period thereafter, in case you decide to use our services again. Grappling with Grief may also retain certain information for as long as necessary in order to support business operations, or as required by law.
International Data Transfers
Grappling with Grief collects information internationally, and uses hosting and cloud computing infrastructure located primarily in the United States to transfer, process and store information. In order to provide you with our service, we may also transfer your data to third-party services. Please refer to the “List of data sub-processors” for more information about why we use those third-party services, and where they are located.
Your data rights and choices
The following is a summary of choices you can make to exercise your data rights:
Opt-Out of Promotional Communications
You have the right to opt-out of receiving any promotional communication. To unsubscribe from our newsletter, or other promotional emails, use the link at the bottom of the message. You can also contact us directly to have your information removed from our promotional contact list. Please note that, even if you unsubscribe, you will continue to receive non-promotional, transactional messages regarding your account and other essential services.
Access and Update Personal Information
You have the right to access and edit your profile at any time. You also have the right to rectification in case your personal data is incomplete or inaccurate. To update your information, or if you require assistance, please contact our Support team.
Right to be Forgotten
You have the right to be forgotten which means that, at any time, you can request that Grappling with Grief permanently delete all applicable data records, including your profile information, along with any user-created content. In some cases, we may need to retain partial information to fulfill our legal responsibilities.
You have the right, at any time, to request and receive the information that you have provided to Grappling with Grief. We will provide you with your information, in a machine-readable format, so that you can make use of it in other contexts, or with other service providers.
Access Under 16 Years of Age
Grappling with Grief services are not directed at children. Furthermore, we do not knowingly collect personal information from individuals under 16 years of age, unless consent is given or authorized by the holder of parental responsibility over the child. If we become aware that someone under 16 has provided us with personal details, we will take steps to delete such information. If you become aware that a child has unlawfully or unwittingly provided us with personal data, please contact our Support team.
Request That We Stop Using Your Information
- Generally. We use other companies under agreements with us to serve third-party advertisements when you visit and use the Services. These companies collect and use click stream information, browser type, time and date, subject of advertisements clicked or scrolled over during your visits to the Services and other Web sites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use tracking technologies to collect this information. Other companies’ use of their tracking technologies is subject to their own privacy policies, not this one.
- Targeted Advertising. In order to serve offers and advertisements that may be of interest to our users, we display targeted advertisements on the Services, or other digital properties or applications in conjunction with our content, based on information provided to us by our users and information provided to us by third parties that they have independently collected. We do not provide Personal Data to our advertisers when you interact with an advertisement.
- Opt-Out Links. You have the right to opt-out of any or all of our analytics: Adsense: youronlinechoices.com/uk/your-ad-choices
Google Analytics: tools.google.com/dlpage/gaoptout?hl=en-GB
List of data sub-processors
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Grappling with Grief may modify this Agreement from time to time and such modification shall be effective upon posting by Grappling with Grief on the Site. You agree to be bound to any changes to this Agreement when you use the Site Services after any such modification is posted. It is therefore important that you review this Agreement regularly to ensure you are updated as to any changes.
Grappling with Grief, reserves the right, in its sole discretion, to reject, refuse to post or remove any posting (including private messages) by you, or to restrict, suspend, or terminate your access to all or any part of the Site Services at any time, for any or no reason, with or without prior notice, and without liability. Grappling with Grief, expressly reserves the right to remove your profile and/or restrict, suspend, or terminate your access to any part of Site Services if Grappling with Grief, determines, in its sole discretion, that you pose a threat to Grappling with Grief and/or its Users.
Contacting Grappling with Grief
PO Box 26086 Broadway PO
Toronto, ON M4P 0A8